Professional Overview

How did I enable clarity, structure, and disciplined execution in complex transition and transformation programs?

Aligned business goals, governance, and execution to create clarity, reduce risk, and ensure disciplined delivery across complex programs.

Led pre-sales and early engagement activities, ensuring full alignment between customer requirements and business needs through structured business analysis.

Captured and managed business deliverables; coordinated bidirectional questionnaire completion between internal teams and clients.

Facilitated executive and technical workshops to align transition, transformation, and service delivery strategies.

Defined and maintained the end-to-end roadmap, including transition and transformation flight plans.

Identified, logged, and managed program-level risks, issues, and client obligations using RAID governance frameworks.

Reviewed Statements of Work (SoW), validating scope, milestones, assumptions, and dependencies.

Onboarded and coordinated PMO, program architects, project managers, and testing teams.

Established early-phase program setup, prioritizing activities on the critical path.

Led transition and transformation kick-off meetings, ensuring stakeholder alignment and clarity of objectives.

Designed, aligned, and implemented governance models across the program in a top-down approach.

Developed monitoring and control processes to support the full transition and transformation lifecycle.

Implemented and maintained the Integrated Program Schedule (IPS), ensuring transparency and predictability.

Integrated ITIL process lead times into the Integrated Program Schedule to ensure operational readiness.

Managed program-level risk mitigation strategies and escalation paths.

Oversaw cross-project resource management to enable complex, large-scale organizational and technical changes.

Identified emerging risks and issues, designing response protocols and mitigation plans to protect delivery outcomes.